Privacy Policy

This website is operated by Totem Macchiato.

This Privacy Policy explains what personal data may be collected while you browse this website, how it is used, protected and stored.

Totem Macchiato is committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation (GDPR) and applicable French and European legislation.

1. Data Controller

Totem Macchiato
SIRET: 994 475 721 00019

Contact: contact@totemmacchiato.com

2. Data Collected

When you use the contact form available on this website, the following information may be collected:

  • First and last name
  • Email address
  • Phone number
  • Message content
  • Any information you voluntarily choose to provide

 

Technical information related to your visit may also be collected through cookies and similar technologies, subject to your consent where required.

3. Purpose of Data Processing

The information collected is used to:

  • Respond to contact requests
  • Discuss potential projects and services
  • Manage and follow up on enquiries
  • Improve website performance and user experience
  • Comply with applicable legal and regulatory obligations

 

Personal data is never sold, rented or shared with third parties for commercial purposes.

4. Legal Basis for Processing

Personal data is processed on the following legal grounds:

  • Your consent where required;
  • Pre-contractual measures when you request information, a quotation or services;
  • Totem Macchiato’s legitimate interest in ensuring the security, operation and improvement of the website;
  • Compliance with legal obligations.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.

Contact enquiries may be retained for up to three (3) years following the last interaction, unless a longer retention period is required by law.

6. Recipients of Data

The information collected is intended solely for Totem Macchiato.

However, certain technical service providers may process data on behalf of Totem Macchiato, including:

  • Website hosting providers;
  • Email service providers;
  • Technical tools required for the operation of the website.

 

These providers are subject to appropriate confidentiality and security obligations.

7. Website Hosting

This website is hosted by:

o2switch
Chemin des Pardiaux
63000 Clermont-Ferrand
France

Website: https://www.o2switch.fr

8. Cookies

This website uses cookies and similar technologies.

Some cookies are strictly necessary for the proper functioning of the website and do not require your consent.

Other cookies may be used only with your prior consent where required by applicable regulations.

For more information, please refer to the Cookie Policy available on this website.

9. Security

Totem Macchiato implements appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised access or disclosure.

However, no method of data transmission or storage can guarantee absolute security.

10. Your Rights

Under the GDPR, you have the following rights:

  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restriction of processing;
  • Right to object;
  • Right to data portability;
  • Right to withdraw your consent at any time where processing is based on consent.

 

To exercise any of these rights, please contact:

contact@totemmacchiato.com

Requests will be handled within the timeframes required by applicable regulations.

11. Complaints

If you believe that your rights have not been respected, you may lodge a complaint with the competent supervisory authority in your country of residence or within the European Union.

 

12. Updates

This Privacy Policy may be updated at any time to reflect legal, regulatory or technical developments.

Last updated: June 2026.

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The information submitted through this form is used solely to respond to your request. It is not shared with third parties or used for marketing purposes without your consent. You may exercise your rights to access, correct, or delete your personal data at any time. Learn more in our Privacy Policy.